I was wondering what your opinions are. I am in a ~60 person office with 20 people off site and not having ANY sort of system is getting to be unsustainable. I took an hour or so today and plopped osTicket on a test box and it works pretty well. It was easy to set up and it looks like it will be pretty easy to maintain once I get a knack for it.
Anyone have experience with putting this into production? Any better alternatives? I am no 'nix guru. I can toss Ubuntu server with a LAMP stack running on a box no problem but advanced setup may be a bit over my head.
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