now, don't get me wrong, I'm sure most people realise that domain names point to websites etc, but i mean on a more technical level than that.
At my job, we do a lot of domain transfers out. I would estimate that 90-95% of the time, the person i am transferring it to utterly cocks things up, and we then have to tell them how to fix it again. If these were non-technical people it wouldn't be so bad, but they always try to claim they are some amazing technical website specialist.
Typical things will be like;
not creating ANY name server records for the domain. My favourite is one guy who insisted on it being transferred immediately to his control and refused to tell us the new website IP or any nameservers so we could fix website down problem. The client then had 72 hours of no site, email etc at all which was blamed on us, despite us telling them we offered to fix it instantly.
not bothering to check existing records for MX, SFP etc at all, and losing client email for 3-5 days till they realise it.
leaving it on our nameservers and expecting us to give them this service for clients no longer paying us.
asking us to do server side redirects for domains, despite them controlling the website.
Am i just expecting too much ? it's not like domains are a particularly complex technical area, so it feels like it shouldn't be that hard for people who claim to know what they are doing to get right, but very few people seem able to do so.
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